Terms & Condition

Terms & Condition

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific tour services. These shall be updated and stipulated time to time, and should be read in conjunction with the Terms And Conditions shown below. 

  • Travel arrangements and prices detailed on our web sites are provided and coordinated by Masti Trip Global, hereinafter referred as “MTG”.
  • MTG has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant agencies, hotels, resorts, and other accommodations & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
  • Sales of services as contained in our publications are made by MTG only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
  • MTG does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
  • MTG does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
  • It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Terms and Conditions of Booking

Quotes, Rates and Price Variations: Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Airlines, Cruise Liners and Hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings - Deposits & Final Payments: Bookings travelling more than 18 days out will be required to pay a non-refundable deposit based on the supplier's terms at the time of confirmation with the balance owing payable 18 days prior to travel (the “due date”). The amount will vary per booking depending on the supplier's requirements. Prior to the due date, the balance owing may be paid by one of our payment options. Final Payments paid using Credit Card or PayPal will be subject to Merchant Fees. In some cases, our suppliers require payment more than 30 days prior to travel. If this is the case you will be notified at time of booking. We will email you a final payment reminder. Travel vouchers and booking confirmations cannot be issued until final payment is received. If you fail to pay by the due date we reserve the right to automatically charge the credit card provided to complete the final payment. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited or, at your request, it may be used as a payment towards an alternative booking. Deposit conditions for certain accommodation and tour products may vary and we will advise you of these conditions and request your consent prior to proceeding with the booking. Bookings over Diwali, Dussehra, Holi, Songran, Chinese New Year, Christmas and New Year’s (Festive Season) may require a non-refundable deposit of between $100 & $500, and final payment 30 days prior, as this it non-refundable under any circumstances. We highly recommend you purchase travel insurance.

Bookings made less than 18 days prior to travel: Bookings made within 18 days of travel are payable in full by credit card or PayPal only.

Airline Bookings: Airlines are instant purchase and Airlines require full payment upfront by credit card or PayPal only. We are unable to accept direct deposits for airline purchases.

PayPal: Payments using PayPal will attract a PayPal Merchant Fee.

Credit Card: Payments using Credit Card will attract a Fee of 2.50%.

<Merchant Fees: These are fees charged by Credit Card Companies and PayPal to process payments.

Direct Deposit: There are no card fees associated with this form of payment. Direct Deposits must be made 72 hours prior to the due date to ensure funds are received in time.

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Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorise MTG to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement as amended from time to time.

Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling within 18 days.

Standard Cancellation Policy:

  • All Bookings cancelled inside 18 days prior to travel are non-refundable.
  • Deposited bookings cancelled 18 or more days prior to travel - You will be charged $25 cancellation fee PLUS you will be charged any cancellation fees that are levied by the hotel, airline or other suppliers.
  • Fully paid bookings cancelled 30 days or more prior to travel - You will be charged $10 cancellation fee PLUS you will be charged any cancellation fees that are levied by the hotel, airline or other suppliers.

Cancellations must be in writing and should be addressed to the travel consultant handling the booking.

If a credit has been approved it is valid for 6 months from the date the cancellation was made.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees: Any amendments made to confirmed bookings will incur a fee; bookings of a value up to $1,000 a fee of $25, bookings of a value over $1,000 a fee of $50. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.

Credit Card Chargeback Fees: Any fees charged to MTG by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds: All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. A USD25 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to MTG during the event to allow us an opportunity to rectify the situation or provide assistance.

General

Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are quoted in US Dollars, or as otherwise indicated.

Children's Rates: Child costs are based on sharing a room with adults and using existing bedding. Cost for additional bedding and rollaways are available on request.

Payment Options: MTG accepts Credit Card, and Direct Deposit as forms of payment. Please visit our payment options for more details.

Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s).

Accommodation: Accommodation is as specified in the accommodation section of our web sites. All costs are shown in US dollars, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases MTG checks availability once we receive the booking request.

Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 2pm and check out 11am. Please note that most properties will require a credit card authorisation on check-in and may need to see photo identification. A cash deposit refundable at the time of check-out is also possible.

Single Supplement Costs: If not shown in your selected accommodation cost, this is available on application.

Group And Incentive Travel: As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you. All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.

Inclusions and Exclusions

Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product. Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. Rates do not include Marine Park taxes, as this must be paid direct to the operators.

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by MTG. Copyright on all descriptive text is held by MTG. Copyright on selected photographic images is also held by MTG.

Photographic images are reproduced with the permission of MTG and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.

Where joint copyright is held over proprietary text or images, MTG reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, MTG reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTML files used in Phuket-Krabi.com web site are declared to be proprietary software product developed for use by MTG only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by MTG only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of MTG.

Please contact us if you have any further queries about our security, privacy or data handling procedures.

Our complaint process

Where possible, we will attempt to resolve your complaint at the first point of contact. If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement program.